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Terms and Conditions of Enrolment
Please read the following conditions carefully and contact enquiry@acl.edu.au if you need any further information:
For the purposes of this policy a course is defined as the number of modules/weeks that
have been pre-paid for tuition at any campus
1. Enrolment, Accommodation Placement and Airport Pick-up fees are not refundable.
2. Course money is refundable in full if a visa application is rejected and the official Embassy rejection advice is made available to ACL. Cancellation and refund requests to ACL should be made immediately after receipt of the visa rejection advice and in writing.
3. If you cancel your enrolment more than 28 days before your start date, then all tuition fees will be refunded. All cancellation requests should be made in writing.
4. If you cancel your enrolment less than 28 days before your start date, then 75% of the tuition fees will be refunded, subject to a maximum cancellation fee of 12 weeks’ tuition fees. All cancellation requests should be made in writing.
5. If you cancel your enrolment on or after your start date the tuition fees will not
be refunded or transferred.
6. Refunds are not paid direct to you in Australia but in your home country, and will be paid within one month of receipt by ACL of the written cancellation request. If you enrol
through a representative, the refund will be paid through that representative.
7. Where ACL cancels or defers a course, all course money will be refunded. In such
cases refunds are not paid to you in Australia but in your home country, and will be paid within two weeks of the day on which the course ceased to be provided. If you enrol
through a representative, the refund will be paid through that representative.
8. If you cancel your homestay request with less than 4 weeks’ notice you may be liable
for payment of the first 2 weeks. You are required to give 2 weeks’ notice if you wish
to cancel your homestay after commencement. Special cancellation fees may apply for other accommodation arrangements. An $80 amendment fee applies to all changes made to accommodation bookings after the commencement of the course.
9. ACL reserves the right to change its fees, conditions, cancel or defer courses, and to alter
course timetables and class locations at any time without notice.
10. Provisions are made in accordance with the ESOS Act 2000, ESOS Regulations 2001
and the National Code 2007.
11. This agreement, and the availability of complaints and appeals processes, does not
remove the right to take further action under Australia’s consumer protection laws.
12. Information is collected on this form and during your enrolment in order to meet our
obligations under the ESOS Act and the National Code 2007; to ensure student
compliance with the conditions of their visas and their obligations under Australian
immigration laws generally. The authority to collect this information is contained in
the ESOS Act 2000, the ESOS Regulations 2001 and the National Code 2007. Information
collected about you on this form and during your enrolment can be provided, in certain
circumstances, to the Australian Government and designated authorities and, if relevant,
the Tuition Assurance Scheme and the ESOS Assurance Fund Manager. In other instances
information collected on this form or during your enrolment can be disclosed without your
consent where authorised or required by law.
13. Students under 18 years old are required to have suitable accommodation, support and
general welfare arrangements while in Australia. Students may stay with a parent or
suitable relative or, if this is not possible, in homestay accommodation approved by ACL.
14. Any school-aged dependants accompanying overseas students to Australia will be
obliged to attend school whilst in Australia and may be required to pay full fees if
enrolled in either a government or non-government school. Further details are available
from www.immi.gov.au
15. ACL offers different timetables and courses and/or classes may be offered in the morning
or afternoon.
16. Photographs, videos and testimonials provided by you and/or taken by ACL may be used
for marketing and promotion purposes.
Use and Disclosure of Information Collected
When ACL collects information from you, in any format, that personally identifies you, the purposes for which the information being collected will be given. This data will be kept confidential: it may be given to relevant areas of ACL for processing and use, under a duty of confidentiality to ACL. This data will not be given to third parties outside the ACL Group unless otherwise stated (refer to Terms & Conditions No 12) or with your permission. You may also request access to and correction of your personal data held by ACL by contacting enquiry@acl.edu.au. ACL will only market products or services to you if you have agreed to opt for such information to be sent to you.
ACL Rules & Regulations
1. Student visa holders are required to attend a minimum of 80% of their course. Students with less than 80% attendance will be reported to the Department of Immigration and Citizenship (DIAC).
2. Student visa holders unable to attend classes due to illness will be marked as absent.
Therefore, students must obtain a medical certificate from a registered practitioner
and keep all the medical certificates to present to ACL if required.
3. Student visa holders are required to provide ACL with current residential address
and telephone number at all times.
4. ACL students are required to follow Government requirements for international students
and obey Australian law.
5. ACL students are expected to behave in a courteous and considerate manner towards
ACL staff and other students.
6. Smoking is not allowed on ACL premises.
7. Illegal drugs and alcohol are not allowed on ACL premises. The possession of illegal
drugs is a criminal offence and any student caught in possession of illegal drugs
on ACL premises will be reported to the police.
8. All due care is to be taken with ACL equipment, facilities and property.
9. ACL students who breach these rules may be:
• asked to leave ACL premises
• reported to the relevant Government department
• required to pay for damages caused
• suspended from ACL activities for a period of time, without refund
• expelled from ACL (in cases of serious breaches) without refund of remaining fees