IHSS Principles

The following IHSS principles form part of the contract between the ACL IHSS Consortium and DIAC and underpin service delivery to IHSS clients:

• Humanitarian Program Entrants are individuals who have the inherent right to respect for their human worth and dignity
• Humanitarian Program Entrants are informed and involved in making choices and decisions
• Services are designed and administered to promote Humanitarian Program Entrants’ competence and to discourage dependency
• The health and well-being of Humanitarian Program Entrants are protected
• The best interests of the children are a vital concern
• The least intrusive and least disruptive option which offers the highest degree of stability and certainty is selected
• Traditional, cultural and religious values are respected
• Services and decisions are ethical and Humanitarian Program Entrants are not exploited
• Services promote participation of Humanitarian Program Entrants in the wider community and their understanding of legal obligations
• Organisations providing services are accountable to  those who use their services and the Australian Government
• Humanitarian Program Entrants are enabled to access services in a coordinated way which minimizes the gaps and duplication between services received
• Services are delivered in a manner which is sensitive to the situation of newly-arrived Humanitarian Entrants
• Services to Humanitarian Program Entrants are delivered to a consistent standard across Australia