ACL IHSS Consortium Partners

On October 1, 2005 the ACL Consortium started delivering the IHSS service in the Northern and Southern Metropolitan Regions of New South Wales. The ACL Consortium is a partnership between ACL, Resolve FM, STARTTS, and Mission Australia, working together to provide integrated service delivery for the first months of settlement.

Each Consortium partner specialises in a particular area of service delivery which is vital to the settlement of entrants. The Consortium is committed to the provision of service that is consistent with IHSS principles. Each Consortium partner plays an important role at various times in the settlement process.

	ACL ACL provides advocacy and community awareness raising, case coordination, information, referrals and assistance on arrival in Australia. This includes a case coordination plan based on an initial needs assessment, information about and referral to mainstream agencies, on-arrival reception and assistance. An ACL caseworker meets entrants on arrival at the airport, takes them to suitable accommodation and provides them with initial orientation to the community, as well as meeting any emergency needs for medical attention or clothing and footwear. ACL assists proposers in fulfilling their role of assisting Special Humanitarian Program (SHP) entrants.
	Resolve FM Resolve FM provides initial accommodation to entrants and helps them to find appropriate and affordable long-term accommodation. Tenancy training is also provided to inform entrants of their rights and obligations in Australia. For more information about renting in Australia, please see the Office of Fair Trading website and their handy renting guide . A Household Goods Assistance package is available to help entrants in establishing their own household in Australia. For more information visit the Resolve FM website.
	STARTTS The Service for the Treatment and Rehabilitation of Torture and Trauma Survivors (STARTTS) helps humanitarian entrants in overcoming physical and psychological health problems and raises awareness among health care providers. STARTTS assesses needs, develops a case plan and provides short term torture and trauma counselling services and referrals as necessary. For more information visit the STARTTS website.
	Mission Australia Mission Australia (MA) coordinates volunteers and provides volunteer support to refugees to assist them in making links with the community, gaining independence and becoming self-reliant. For more information or to become a volunteer, visit the Mission Australia website.