HSS Principles

The following HSS principles form part of the contract between the Navitas English HSS Consortium and DIAC and underpin service delivery to HSS clients:

• Respect the human worth and diginity of Clients and their cultural and religious diversity
• Protect the health and wellbeing of Clients
• Ensure Clients contribute to decisions that affect them and have influence over their settlement pathways
• Deliver Services flexibly through a tailored case management approach which prioritises need and early intervention strategies
• Give particular attention to the needs of children and young people as they are of vital concern
• Ensure the Services build on individual Client strengths and promote Clients capability and independence
• Collaboratively work with other Community and Government Agencies in the best interests of the Clients
• Deliver Services to a high standard
• Be accountable to the users of the Services and the Australian Government