_Integrated Humanitarian Settlement Strategy

The Humanitarian Settlement Services (HSS) is a program funded by the Department of Immigration and Citizenship (DIAC). The HSS is designed to assist humanitarian entrants build their lives in Australia by providing them with support to meet their initial settlement needs.

The HSS provides intensive settlement support to newly-arrived humanitarian entrants. The aim of the HSS is to assist humanitarian entrants achieve self sufficiency in the settlement process through the assessment and delivery of settlement services on a needs basis.The IHSS provides intensive settlement support to newly-arrived humanitarian entrants. The aim of the IHSS is to assist humanitarian entrants achieve self sufficiency in the settlement process through the assessment and delivery of settlement services on a needs basis.

A case-management approach is used to ensure that the special needs of humanitarian entrants are identified and addressed by matching them with services that meet their particular circumstances. The HSS focuses on helping entrants to gain access to mainstream services such as Centrelink, Medicare, banks, general and specialist health and medical services, English language tuition, training and employment, as well as links to the community.

Upon exiting the HSS, entrants are referred to on-going settlement services provided through organisations funded under the Settlement Grants Program.

IHSS Fact File

On April 4,  2011 the Navitas English HSS Consortium started delivering the HSS service in the Hunter and Illawarra Regions of New South Wales. The Navitas English HSS Consortium is a partnership between Navitas English, Mission Australia, and NSW Refugee Health Service working together to provide integrated service delivery for the first months of settlement. The Consortium is committed to providing service delivery that is consistent with HSS principles. Each Consortium partner plays a vital role at various times in the settlement process.